Forum Topic - Tech Support?

I am having major problems installing the MyMemories 2.0 on my computer, I have tried calling tech support, using the online submission report, which by the way goes to NO WHERE!! Took me 6 times trying to install it, it kept freezing, the last time it installed I go to launch the program and I get Error:Unable to load main class. and it wont launch.

I have left messages at the tech support phone number, but I have yet to hear or actually talk to an actuall person who really works for the company. So far I have to say I am a very unhappy customer, and not impressed at all with the company or its product. Since I can not get any response through the channels they have proved me, I am posting here hoping someone who works for them will actually read it and care to enough to actually contact me.

MickeyG,

Our technical support is closed for the New Years Holiday weekend and will be back Monday from 9am - 7pm EST. The online submission report that you used will get to them, even if it seems like it didn't go anywhere, and they will get back with you on Monday. I'm sorry for any inconvience this may have caused.

Hi!  I am so sorry you have had trouble installing your software, we do really do all we can to help you have a positive experience with your software!  I host the Facebook page and check the forum to see if there is anything I can do to help.  Please make sure that any screen saver options you have are disabled and also any "power down" options are disabled, because this is a large download, you might get a hang-up if there is any interruption in the installation.  The tech support guys work VERY hard to make sure that you are able to use your product and I am sure they will get right back to you as soon as they are back in!

Please send me an email if you are still having trouble and I will do all I can to help you get going!

Again, I apologize for your inconvenience - I hate for that to be your first impression of our product!

Lisa J.

[email protected]